Privacy Statement
PRIVACY STATEMENT
All personal information which you provide through the Solene website will only be held and used in accordance with the Data Protection Act, including the eight Data Protection Principles of good information handling. The principles require data to be: fairly and lawfully processed; accurate and kept up to date; adequate; relevant and not excessive; kept no longer than necessary; processed in accordance with the rights of data subjects; held securely; and not transferred to countries without adequate protection. The personal information which you provide through the Solene Website is collected, stored and processed by Solene Limited. Solene is committed to ensuring the privacy of your information. We understand that the privacy of your information is very important to you. We are careful about the information we ask you to provide and only use your information to process orders. We have set out below details of the information we will collect about you, how we ensure the security of your information and how we will use your information.
WHAT PERSONAL INFORMATION DO WE COLLECT?
We only collect personal information that is knowingly and voluntarily given. Generally, this occurs when you register your details, change your details, place or amend an enquiry, contact us or provide us with feedback. When enquiring or registering with us, we need to collect a variety of information including:
- your email address for communication. We will also need your email address if you have given us permission to contact you about your enquiry, services and opportunities;
- your telephone number in the event of a problem of any kind, as we may need to contact you quickly. Please note that if you provide us with someone else’s telephone number (e.g. to arrange a delivery) you must ensure that you have their permission to do so.
COOKIES
The Solene Website utilises Google Analytics to accumulate usage and performance metrics. Google Analytics uses cookies.
HOW WE USE YOUR PERSONAL INFORMATION
Your personal information is used to enable the Solene to: contact you, administer your enquiry, verify your identity; process orders; to help Solene provide the best possible service. The Solene Website stores your data on a trusted third-party system. Solene may also use your information to provide information about offers, products and services available at Solene. Solene will make no further use of your information.
YOU HAVE A RIGHT TO ACCESS THE INFORMATION THAT SOLENE HOLDS ABOUT YOU
You can request a copy of the personal information held by us and have any inaccuracies corrected. Solene may make a charge of £10 for providing these details to you. We will request proof of identity before processing such a request. Please make any requests for information to Solene at the address below. If you wish to access any personal information held about you by Solene you will need to contact Solene directly at the address below.
DISCLOSING INFORMATION SOLENE WILL NOT PASS YOUR INFORMATION TO ANY THIRD PARTIES IF YOU HAVE TOLD US NOT TO
We may pass on some general statistical information about our customers, sales figures, traffic patterns and related matters to reputable third parties, but these details will not include any personally identifying information. We may also disclose information about you if required to do so by law.
CHANGES TO THE PRIVACY POLICY
We may change this privacy policy from time to time. Each time you use the Solene Website you agree that the privacy policy current at that time shall apply to all data we hold about you.
CONSENT
By using the Solene Website you consent to the use of your personal data in the manner set out in this privacy policy.
CONTACT
If you have any queries or concerns about the privacy of your information, please contact us at contact@solenetennis.com
PRIVACY STATEMENT
All personal information which you provide through the Solene website will only be held and used in accordance with the Data Protection Act, including the eight Data Protection Principles of good information handling. The principles require data to be: fairly and lawfully processed; accurate and kept up to date; adequate; relevant and not excessive; kept no longer than necessary; processed in accordance with the rights of data subjects; held securely; and not transferred to countries without adequate protection. The personal information which you provide through the Solene Website is collected, stored and processed by Solene Limited. Solene is committed to ensuring the privacy of your information. We understand that the privacy of your information is very important to you. We are careful about the information we ask you to provide and only use your information to process orders. We have set out below details of the information we will collect about you, how we ensure the security of your information and how we will use your information.
WHAT PERSONAL INFORMATION DO WE COLLECT?
We only collect personal information that is knowingly and voluntarily given. Generally, this occurs when you register your details, change your details, place or amend an enquiry, contact us or provide us with feedback. When enquiring or registering with us, we need to collect a variety of information including:
- your email address for communication. We will also need your email address if you have given us permission to contact you about your enquiry, services and opportunities;
- your telephone number in the event of a problem of any kind, as we may need to contact you quickly. Please note that if you provide us with someone else’s telephone number (e.g. to arrange a delivery) you must ensure that you have their permission to do so.
COOKIES
The Solene Website utilises Google Analytics to accumulate usage and performance metrics. Google Analytics uses cookies.
HOW WE USE YOUR PERSONAL INFORMATION
Your personal information is used to enable the Solene to: contact you, administer your enquiry, verify your identity; process orders; to help Solene provide the best possible service. The Solene Website stores your data on a trusted third-party system. Solene may also use your information to provide information about offers, products and services available at Solene. Solene will make no further use of your information.
YOU HAVE A RIGHT TO ACCESS THE INFORMATION THAT SOLENE HOLDS ABOUT YOU
You can request a copy of the personal information held by us and have any inaccuracies corrected. Solene may make a charge of £10 for providing these details to you. We will request proof of identity before processing such a request. Please make any requests for information to Solene at the address below. If you wish to access any personal information held about you by Solene you will need to contact Solene directly at the address below.
DISCLOSING INFORMATION SOLENE WILL NOT PASS YOUR INFORMATION TO ANY THIRD PARTIES IF YOU HAVE TOLD US NOT TO
We may pass on some general statistical information about our customers, sales figures, traffic patterns and related matters to reputable third parties, but these details will not include any personally identifying information. We may also disclose information about you if required to do so by law.
CHANGES TO THE PRIVACY POLICY
We may change this privacy policy from time to time. Each time you use the Solene Website you agree that the privacy policy current at that time shall apply to all data we hold about you.
CONSENT
By using the Solene Website you consent to the use of your personal data in the manner set out in this privacy policy.
CONTACT
If you have any queries or concerns about the privacy of your information, please contact us at contact@solenetennis.com
